Cancellation, Contact, and Payment Policy
We understand that circumstances may arise that require you to cancel or reschedule your appointment. To ensure the smooth operation of our services and to accommodate other clients, we have implemented the following policy.
24-Hour Notice
We kindly request at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Cancellation and No-Show Fees
Cancellations within 24 hours of the scheduled appointment are subject to a $80.00 cancellation fee.
No-Shows (missed appointments with no contact made):
1st occurrence: Emailed warning
2nd occurrence: A deposit will be required when booking future appointments. Deposit amounts depend on the type of exam:
- Annual/Wellness Exam: $80.00
- Same Day Exam: $125.00
- Drop-off Exam: $155.00
3rd occurrence: Possible termination of the client-veterinary relationship. No further services will be provided.
All email notifications will be sent via email to the address on file.
How to Cancel or Reschedule
You can cancel or reschedule by:
Phone/Text: 425-292-0288
Email: [email protected]
Please contact us at least 24 hours before your scheduled appointment.
If your appointment was made through our online scheduler, you may also reschedule or cancel using the confirmation email you received — up to 24 hours before your appointment. After that time you must call, text, or email us directly.
Late Arrivals
Clients arriving more than 10 minutes late may be required to reschedule, and the cancellation fee may apply.
Exceptions
Exceptions to this policy may be made in cases of emergencies or unforeseen circumstances. We appreciate your understanding and cooperation.
By booking an appointment with us, you agree to abide by this Cancellation, Contact, and Payment Policy.
Thank you for your cooperation and for choosing our services — we look forward to serving you and your pets!