Privacy Policy
Last Updated: January 2025

At Salish Veterinary Hospital, your trust is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in connection with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, and email address.
  • Pet Information: Your pet’s name, breed, age, medical history, and treatment records.
  • Communication Records: Conversations may be recorded for documentation and training purposes using medical note dictation software.
  • Website Data: When you visit our website, we may collect data such as IP addresses, browser type, and usage patterns through cookies.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide veterinary services and maintain accurate medical records.
  • To schedule appointments and communicate with you about your pet’s care.
  • To process payments and send billing information.
  • To improve our services through training and quality assurance processes.
  • To comply with legal or regulatory requirements.

3. Sharing of Information

We respect your privacy and will never sell your personal information. We may share information in the following circumstances:

  • With Service Providers: To facilitate payment processing, appointment scheduling, or medical note dictation.
  • For Legal Compliance: When required by law, subpoena, or government request.
  • With Your Consent: For purposes not listed above, but only with your explicit permission.

4. Data Security

We take reasonable steps to safeguard your personal information, including:

  • Access controls restrict unauthorized access.
  • Secure storage systems for physical and digital records.

While we strive to protect your information, no method of storage or transmission is 100% secure.

5. Your Rights

You have the right to:

  • Access and review the personal information we have on file.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal or medical record retention requirements.
  • Opt-out of non-essential communications or services.

6. Retention of Data

We retain personal and pet medical records as required by veterinary regulations and laws. Communication recordings used for medical note dictation are securely stored and deleted once no longer needed.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: 425-292-0288 or [email protected]